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CEO Information Technology - Services
Network Services Division (NSD)

Network Services Division's primary mission is to keep the Orange County network safe and operational. Our area of responsibility extends from support of the County's Internet connectivity through transport delivery at agency points of presence (POPS). We also take security policy statements from the Chief Information Security Officer (CISO) and wrap operational implementation strategies around them.

Telephone Services

CEO Telephone Services provides voice communication services to 18,000 County employees using the Orange County Telecommunications Network, known as OCTNET. With over 22,000 phone lines and network connections, this extensive network routes calls efficiently at a minimum cost, or at no cost for agency-to-agency calls. Centralized voicemail and Automated Attendant services are provided to complete the communications needs for all county employees and the public.

Agencies look to Telephone Services for more specific needs such as Automatic Call Distribution, Integrated Voice Response, and Voice over IP to assist the public by handling calls efficiently and promptly as possible. Child Support Services, Registrar of Voters, Housing and Community Development, Sheriff, and Superior Court all look to Telephone Services for advice and product information for the most cost effective solutions.

The County operators handle calls from the public and County employees. They work 8:00AM to 5:00PM every day that the County is open for business. Requests range anywhere from assisting callers, to finding lost pets, to applying for a marriage license. Operators are trained to understand caller’s needs and assist them with finding the telephone numbers for County, State, Federal, City and non-profit offices.

 
 

 
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