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Intern Position Description: Position Title: Information and Assistance Intern (unpaid internship)
Name and Location of Agency/Department Requesting Intern:
Housing and Community Services/Office on Aging
Information and Assistance Department
1300 S. Grand Avenue Building B, Santa Ana, CA
Functions of Agency/Department:
The Office on Aging provides information and assistance to individuals who are seeking services for themselves or older adults in their lives. The office receives more than 2,000 phone calls each month and conducts approximately 1,800 follow-up calls. In addition, through the office’s Info Van resources and information are distributed to older adults and caregivers who may be unaware of services and programs that are available. Please visit the Office on Aging Web site at http://www.officeonaging.ocgov.com/ for more details.
Under the direction of the lead Information and Assistance specialist, interns will assist with follow-up calls to clients; enter basic data into a computer database; participate in community outreach via the InfoVan and support staff with ongoing projects and assignments.
Duties include but are not limited to the following:
Contact clients by phone to ensure that previous referrals were satisfactory and sufficient and to determine if additional services are needed.
Input basic client information into computer database and document follow-up calls.
Accompany InfoVan driver to community events/sites in order to reach those who would otherwise not have access to services.
Attend biweekly in-service trainings to become more familiar with services and resources for older adults, caregivers and persons with disabilities.
Other duties as assigned.
Junior- or senior-level college students interested in careers that focus on the older adult population will be considered for the internship. Course work may include: psychology, sociology, human services, gerontology, social work, social services, social ecology or related fields.
Skills, Training or Qualifications:
Excellent English-language communication skills (written & oral).
Good computer skills, including basic knowledge of Microsoft Office Suite (Word, Excel and Outlook).
Excellent interpersonal skills and ability to work with the public in a courteous and professional manner.
Caring attitude toward people and a desire to help others.
Minimum 12 to 15 hours per week with a minimum shift of 4 hours. Students are asked to commit to one semester or quarter. Hours must be scheduled during regular business hours (Monday-Friday 8 a.m. to 5 p.m.). Applicants willing to work additional hours or for a longer duration typically gain a more in-depth experience. Summer internships are available.
Benefits Available to Intern:
Work with a dynamic County of Orange department.
Gain a more in-depth understanding of resources and services for older adults, caregivers and persons with disabilities.
Develop skills and explore career options.
Work with a professional staff dedicated to Orange County’s senior population.
Network with non-profit agencies and professionals throughout Orange County.